Accommodation and facilities:
the rooms are excellent....the staff is also nice and friendly...the breakfast is also good... The only problem is the hotel card is so small ..very hard to read ...problems with taxi driver...if I want to get back to hotel..everytime I will call the hotel and ask the operator to speak with taxi driver...

Reservation service:
Very satisfy..good service...

Accommodation and facilities:
Clean but basic. Did have wifi available but the hotel is about 30 minutes ride from the centre of Bangkok.

Reservation service:
worked well and a good price

Accommodation and facilities:
I have stay in Xen Suites (ex Quality Suites Bangkok) 3 times in the last month and I am sorry to say this hotel has new owners. The staffs are very nice and the rooms are good but the hotel dose not gives you the services as the old hotel did. There is no tea and coffee in room, the min bar in room half empty, out of my 3 stay only one room had a safe, there no Gym/Fitness Facilities now in fact the gym is just an empty room, no beds around the swimming pool, Satellite/Cable TV in rooms only have few channel now only one in English Asia news, no hair dryer, no buffet Breakfast and the restaurant in that use to have a good menu and a good selection of red and white wines is no longer. What the Xen Suites Bangkok hotel services advertise is not so it is a great shame and the staff who work for the old management my feel sad of the backward move. Rodney England and Teay Thailand

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Accommodation and facilities:
A very good hotel clean good size room staff very friendly and very helpful. Only had 2 days there but now booking to stay for a week as my base in Bangkok. Rodney and Teay England and Thai

Reservation service:
Very Very Good

Accommodation and facilities:
Room was a suite (separate lounge and bedroom) which was clean and good value. Staff friendly. The only issue was that I thought the shuttle to Don Muang was complementary, I was advised it wasn t, charge was 200 baht, which went up to 300 baht because we had 4 bags! The airport is 5 minutes away so get a taxi from outside if you want to save money.

Reservation service:
No problems as usual.

Accommodation and facilities:
We only stayed one night at this hotel on our way from Koh Lanta to Kanchanaburi. We are a family of five adults and three children, and had booked two deluxe suites. Each suite consisted of a sitting room and two bedrooms, much more space than we needed for just one night. The rooms were clean and well equipped. For a family who plans to stay several nights in Bangkok this would be perfect.

Reservation service:
Without any problem. We had booked airport pick-up but were afraid that the driver would not turn up as was the case when we had arrived in Bangkok three weeks earlier. Fortunately the driver waited for us at the airport.

Accommodation and facilities:
Spacious room. good price. OK location. Hard to find even for a local. No sign from main road.

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Accommodation and facilities:
I am a resident of Thailand and my wife is Thai. We have stayed at this hotel many times over recent years but this time they really blew it and we will never use the place again. The mattress on our bed (It was a Bt2,600 suite)was so hard that we could not sleep so my wife decided to turn the mattress to see if that would make a difference. In the process she accidentally broke the bedside lamp and they created a huge carry on and insisted that we pay Bt3,500 for the lamp. Of course I refused and told them to use their insurance but they persisted. Finally I agreed to pay them Bt1,000. I then drove to Central shopping centre and priced the same lamp at Bt1,500. I was so angry that they had told me lies about the cost of the lamp.I consider this to be an absolute disgrace. I travel constantly and have never experienced such treatment as a hotel guest before. Be careful.

Reservation service:
Excellent as always. We have used Sawadee hundreds of times and never had a problem.

Accommodation and facilities:
This hotel had seen better times. But the suites are huge and they only had king-sized beds, even for twin rooms. Good for families on holiday. Difficult to find, which translates into difficulty in getting taxis. The good thing is the taxis that you then manage to flag down would use the meters. The breakfast was ok, even though there were only 2 families in the cafe.

Reservation service:
Efficient, as usual.

Accommodation and facilities:
Nice hotel with big rooms, we had the large suite. Free shuttle to Don Muang Airport was nice.

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Accommodation and facilities:
A bit dated but clean and comfortable. Staff excellent, free upgrades to deluxe suite and buffet brekkie. Not really close to anything but Don Muang. Hotel will arrange shuttle to markets, etc. Taxi s plentiful. A night market sets up next door with great food stalls. Be sure to have a printout with directions for taxi from BKK. 350 Baht inc tolls. Great hotel to overnight before/after a domestic flight.

Reservation service:
As always, quick and efficient.

Accommodation and facilities:
As we only stayed here one night, owing to Thai Airways changing our ongoing flight to Chiag Mai from Suvarnabhumi Airport to Don Mueang Airport it is difficult to make an informed assessment based on a long term stay. On arrival at 21:45 the restaurant was open and served a better than average meal. Breakfast was more than adequate, eggs freshly cooked (to order) and bacon hot with cereal beforehand and fruit to follow (or vice versa if you wish). Our room was upgraded from a junior suite to a senior suite, I guess, as the bedroom had two king sized beds and the adjoining room had space to spare. We had no need for a room with other than a queen sized bed after a long haul flight from Australia. I think the hotel is grappling with the shift of International Airlines to te new Airport which is 45 km (30 miles) away. It was attractive for us as we had a morning flight leaving from Don Mueang Airport. In the same circumstances we would be happy to use the facilities again. Its location makes it less convenient if your intent is to viit the attractions of Bangkok. This is not, of course, the fault of the hotel nor its staff. Alan Downing alandowning@aapt.net.au

Reservation service:
This booking was the first I have arranged through Sawadee and I will be happy to use their service again. There was nothing that occurred that caused me concern